We offer refunds as long as 24 hours from buy, after that all deals are final.
1. Your jacket’s measurements are off by more than 1/2" when measured flat.
2. Your coat is some unacceptable shading. Various shades of the right tone don't qualify as being inaccurate as all cowhide stows away are somewhat unique and all screens/gadgets don't show similar shadings.
Features: We regularly have clients request include changes on standard styles. We can't change highlights on a style, it causes an enormous measure of additional work and cost. Assuming you need a custom component or change, you should do order after communication our support team.
Qualifying for Alterations: To approach getting adjustments on your jacket/coat you should send us photographs through email showing the inconsistency. Assuming that it is an erroneous measurement, kindly take your jacket/coat, spread it out on a table, zip it up, pull the leather tight and place an measurement tape over the inaccurate measurement and snap a picture. We will audit photographs and hit you up. Ensure the leather is rigid when you snap a picture to guarantee exactness. Measurements should be taken as we train, as indicated by our measurement guide.
We are not responsible for customers submitting incorrect measurements: Our measurement guide lets you know unequivocally how much extra room we will add to specific body measurements, and precisely what you will wind up with. It is each client's obligation to guarantee they are happy with their measurements before accommodation. Assuming you are uncertain, we prescribe going to a nearby designer. We might make ideas dependent on our experience and past clients, yet that doesn't infer an assurance it will fit you.
Once it's determined that you qualify: we will talk about whether or not to just replace the jacket/coat totally, or repay you for any fitting expenses, or return it to adjust it ourselves. Assuming we make you a substitution jacket/coat, or adjust the jacket/coat, we will just utilize the first measurements that you gave us. We won't change these. Eventually it is dependent upon the client to be their own backer - we are not remaining there close to you with an measurement tape. Assuming you demand that you can layer with your beloved sweater, or have sufficient space to move your arm while driving, we can't guarantee that will be conceivable.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
NOTE: International customers must pay for their own return shipping costs before we can alter their jackets. Domestic customers will not pay shipping costs.